Help Center

Online Shopping

Ordering

Is it safe to buy jewellery online in South Africa?

How do I place an order online?

How long do you take to process an online jewellery order?

Do you accept orders from outside of South Africa?

Where else can I buy Jewelworx items?

Delivery & Returns

Is delivery free when I order from Jewelworx?

Which couriers do you use?

What happens if my parcel goes missing?

How long will delivery take?

May I return one or more items I bought from you?

Can I track my order?

Who pays for the shipping if I wish to return an item?

How do I return an item?

Is it safe to courier/post jewellery in South Africa?

Payments

Can I pay cash on delivery?

Do you accept Credit cards?

Can I buy jewellery from you and pay with Zapper or SnapScan?

Do you accept PayPal?

What is Mobicred and how does it work?

Jewellery FAQ's

Costume Jewellery

How do I clean my costume jewellery?

Is costume jewellery suitable for everyday use?

Will the plating come off my costume jewellery?

What is the base metal of Jewelworx costume jewellery?

Can costume jewellery be resized?

Leather Jewellery

Are all your leather products genuine leather?

Do you make custom leather bracelets for men?

Are your leather bracelets handmade?

Are your leather bracelets available in different sizes?

Are your leather bracelets available in different sizes?

How do I clean my leather bracelets?

Stainless Steel Jewellery

Are your stainless steel items hypoallergenic?

Will your stainless steel jewellery tarnish?

How to I clean my stainless steel jewellery?

Can my stainless steel bracelet be resized?